Customer Satisfaction Survey

Basic Information
Company (*)
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Name/Dept. (*)
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E-mail (*)
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Tel No. (*)
請填寫您的電話
1 - Quality
Very Satisfied
Satisfied
Good
Dissatisfied
Very Dissatisfied
Product Quality Stability (*)
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Efficiency of Quality Problem Solving (*)
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Process Change Notice (*)
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Please let us know the cause of discontent (*)
請填寫您的訊息
2 - Delivery
Very Satisfied
Satisfied
Good
Dissatisfied
Very Dissatisfied
On-time Delivery (*)
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Flexibility to Change (*)
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Please let us know the cause of discontent (*)
請填寫您的訊息
3 - Service
Very Satisfied
Satisfied
Good
Dissatisfied
Very Dissatisfied
Sales Service (*)
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Response to Customer Request (*)
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Timely Response for New Product Inquiry (*)
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Electronic Service (*)
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Please let us know the cause of discontent (*)
請填寫您的訊息
4 - Technology
Very Satisfied
Satisfied
Good
Dissatisfied
Very Dissatisfied
Engineering Support for New Product (*)
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Failure Analysis Capability (*)
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Please let us know the cause of discontent (*)
請填寫您的訊息
5 - Cost Effective
Very Satisfied
Satisfied
Good
Dissatisfied
Very Dissatisfied
Price Competitive (*)
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C/P Ratio (Cost/Performance) (*)
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Please let us know the cause of discontent (*)
請填寫您的訊息
Competitiveness:Please let us know the difference between EPI And your best supplier.
Your best supplier
Very Satisfied
Satisfied
Good
Dissatisfied
Very Dissatisfied
Quality (*)
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Delivery (*)
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Service (*)
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Technology (*)
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Cost Effective (*)
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Difference between EPI and your best supplier (*)
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Other Problems:
Please let us know your recommendation for our improvement. (*)
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What matters is that you think you can give us positive encouragement? (*)
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End of questionnaire. Thanks for your time.